Appointment Confirmation & Cancellation Policy To secure your time, a $150 deposit is required within 12 hours of this tentative booking. Since we only host two appointments per day to ensure every family receives our full attention, this deposit serves as a cancellation fee if the visit is postponed or cancelled with less than 24 hours' notice. Please note that this fee is fully waived and the deposit refunded should your pet pass away before our visit.

To ensure a peaceful and dignified experience, in-home appointments must be held indoors during the winter or in poor weather. Outdoor ceremonies can only be accommodated during the spring, summer, or fall if the weather is mild and clear.

When the time comes to transition your pet to our vehicle, we require the use of one of our rigid stretchers for all large dogs. While we understand and welcome the desire for family members to help carry their loved one, using our equipment is essential for safety and ensures we maintain a clean, dignified environment for your pet and the families we serve afterward.